Refund and Returns Policy

Introduction:

Welcome to Travel Kick, your trusted travel partner for seamless and enjoyable journeys. We understand that plans may change, and unexpected situations may arise, prompting the need for cancellations and refunds. This comprehensive refund policy is designed to provide clarity and transparency regarding the refund processes associated with our flight booking, hotel reservations, tour packages, and car rental services.

Contact Information:

Phone: Call our customer support hotline at Customer Support Number (India): + 91 9999 896 977 (WhatsApp), Customer Support Number (Dubai): + 971 5453 16957 (WhatsApp). Our experienced team is available 24/7 to assist you with any inquiries, bookings, or concerns.

Email: Reach out to us via email at Customer Support Email (India): TravelKick2020@gmail.com – – Customer Support Email (Dubai): KickTravelLLC2023@gmail.com. We strive to respond promptly to ensure a quick resolution to your queries.

Headquarters:

India Office Address: K-13, Naveen Shahdara, New Delhi – 110032

Dubai Office Address: B-216, Abu Hail, Dubai

1. Flight Booking Refund Policy:

Refund Process:

Refund Eligibility: Refunds for flight bookings are subject to the fare rules of the booked ticket. Flexible or refundable tickets generally offer more favourable refund options.
Online Refund: Log in to your Travel Kick account, navigate to the ‘My Bookings’ section, and select the flight reservation for which you are requesting a refund. Follow the prompts to initiate the refund process online.
Customer Support: If you encounter difficulties or require assistance, contact our customer support team at +1 (877) 808 0001 or via email at Customer Support Email (India): TravelKick2020@gmail.com – – Customer Support Email (Dubai): KickTravelLLC2023@gmail.com. Our representatives will guide you through the refund process and address any inquiries.

Refund Timeframe:

Flexible Tickets: Refunds for flexible tickets are typically processed more quickly. The timeframe may vary based on the airline’s policies but generally ranges from a few days to a few weeks.
Standard Tickets: Refunds for non-flexible tickets may take longer to process. The specific timeframe depends on the airline’s policies and can range from a few weeks to a few months.

Refund to Original Payment Method:

Credit Card Payments: Refunds are credited back to the original credit card used for the booking. The time it takes for the credit to reflect on your statement depends on your credit card issuer.
Other Payment Methods: If an alternative payment method was used, refunds will be processed back to that method.

2. Hotel Booking Refund Policy:

Refund Process:

Refund Eligibility: Refunds for hotel bookings are determined by the hotel’s cancellation policy. Flexible bookings often have more lenient refund terms.
Online Refund: Log in to your Travel Kick account, visit the ‘My Bookings’ section, and select the hotel reservation for which you are requesting a refund. Follow the instructions to initiate the refund process online.
Customer Support: For personalized assistance, contact our customer support team at Customer Support Number (India): + 91 9999 896 977 (WhatsApp), Customer Support Number (Dubai): + 971 5453 16957 (WhatsApp) Or Customer Support Email (India): TravelKick2020@gmail.com – Customer Support Email (Dubai): KickTravelLLC2023@gmail.com. Our representatives are available to guide you through the hotel booking refund process.

Refund Timeframe:

Flexible Bookings: Refunds for flexible hotel bookings are generally processed promptly. The timeframe may vary but often ranges from a few days to a couple of weeks.
Standard Bookings: Refunds for non-flexible hotel bookings may take longer to process. The specific timeframe depends on the hotel’s policies and can range from a few weeks to a few months.

Refund to Original Payment Method:

Credit Card Payments: Refunds for hotel bookings made with a credit card are credited back to the original card. The time for the credit to appear on your statement depends on your credit card issuer.
Other Payment Methods: Refunds for hotel bookings made using alternative payment methods will be processed back to that method.

3. Tour Booking Refund Policy:

Refund Process:

Refund Eligibility: Refunds for tour packages are determined by the tour operator’s cancellation policy. Flexible tour packages often have more favourable refund terms.
Online Refund: Log in to your Travel Kick account, visit the ‘My Bookings’ section, and select the tour package for which you are requesting a refund. Follow the provided instructions to initiate the refund process online.
Customer Support: For assistance, contact our customer support team at Customer Support Number (India): + 91 9999 896 977 (WhatsApp), Customer Support Number (Dubai): + 971 5453 16957 (WhatsApp) Or Customer Support Email (India): TravelKick2020@gmail.com – Customer Support Email (Dubai): KickTravelLLC2023@gmail.com. Our representatives will provide guidance through the tour booking refund process.

Refund Timeframe:

Flexible Tours: Refunds for flexible tour packages are typically processed promptly. The timeframe may vary but often ranges from a few days to a couple of weeks.
Standard Tours: Refunds for non-flexible tour packages may take longer to process. The specific timeframe depends on the tour operator’s policies and can range from a few weeks to a few months.

Refund to Original Payment Method:

Credit Card Payments: Refunds for tour packages booked with a credit card are credited back to the original card. The time for the credit to appear on your statement depends on your credit card issuer.
Other Payment Methods: Refunds for tour packages booked using alternative payment methods will be processed back to that method.

4. Car Rental Refund Policy:

Refund Process:

Refund Eligibility: Refunds for car rentals are determined by the rental company’s cancellation policy. Flexible car rental options often have more favourable refund terms.
Online Refund: Log in to your Travel Kick account, visit the ‘My Bookings’ section, and select the car rental reservation for which you are requesting a refund. Follow the instructions to initiate the refund process online.
Customer Support: For personalized assistance, contact our customer support team at Customer Support Number (India): + 91 9999 896 977 (WhatsApp), Customer Support Number (Dubai): + 971 5453 16957 (WhatsApp) Or Customer Support Email (India): TravelKick2020@gmail.com – Customer Support Email (Dubai): KickTravelLLC2023@gmail.com. Our representatives will provide guidance through the tour booking refund process.

Refund Timeframe:

Flexible Rentals: Refunds for flexible car rentals are typically processed promptly. The timeframe may vary but often ranges from a few days to a couple of weeks.
Standard Rentals: Refunds for non-flexible car rentals may take longer to process. The specific timeframe depends on the rental company’s policies and can range from a few weeks to a few months.

Refund to Original Payment Method:

Credit Card Payments: Refunds for car rentals booked with a credit card are credited back to the original card. The time for the credit to appear on your statement depends on your credit card issuer.
Other Payment Methods: Refunds for car rentals booked using alternative payment methods will be processed back to that method.

Additional Information:

Cancellations Due to Unforeseen Circumstances: In the event of unforeseen circumstances, such as natural disasters or significant travel disruptions, Travel Kick and the respective service providers (airlines, hotels, tour operators, and car rental companies) will work to address cancellations and provide guidance on available options.
Contact Information for Refund Assistance:

Phone: Call our customer support hotline at Customer Support Number (India): + 91 9999 896 977 (WhatsApp), Customer Support Number (Dubai): + 971 5453 16957 (WhatsApp). Our experienced team is available 24/7 to assist you with any inquiries, bookings, or concerns.
Email: Reach out to us via email at Customer Support Email (India): TravelKick2020@gmail.com – – Customer Support Email (Dubai): KickTravelLLC2023@gmail.com. We strive to respond promptly to ensure a quick resolution to your queries.
Headquarters:
India Office Address: K-13, Naveen Shahdara, New Delhi – 110032
Dubai Office Address: B-216, Abu Hail, Dubai

Stay Informed: Stay updated on any changes to our refund policy, as well as exclusive deals and promotions, by subscribing to our newsletter and following us on social media.

We hope this detailed guide on our refund policy provides clarity and reassurance for your travel plans. At Travel Kick, we are committed to providing exceptional service, and our customer support team is always ready to assist you. Safe travels!